1) HOW CAN I CONTACT CUSTOMER SERVICE?
2) HOW DO I FIND OUT ABOUT STATUS OF MY ORDER OR MAKE CHANGES / AMENDMENTS?
Send or call us with your PO# (Purchase Order), name of company,
your name, return contact information, item(s) & qty in question,
what you need done, or any details as to what the problem might be!
3) WHOM DO I CONTACT AND WHAT IS THE PROCEDURE FOR RETURN OF MATERIAL
TO OMEGA FOR EXCHANGE, PROBLEM CORRECTION OR WARRANTY / NON-WARRANTY
SERVICE?
ANY RETURN TO OMEGA MUST BE ACCOMPANIED WITH A RETURN AUTHORIZATION
NUMBER. (AR#)
All returns are authorized by OMEGA Customer Service. We will
issue you an AR# (Return Authorization #) and the address where to
ship the material.
For an EXCHANGE OF MATERIAL or RETURN FOR CREDIT we will need to
know the PO#(s) the material was purchased on, description of
what you require, Part# / Qty, whether or not we should reship using
the same / new PO#, company name, your name, contact information, shipping
address, condition of material (unused).
Returns for WARRANTY SERVICE: PO# material was purchased on, Part#
and Qty, description of problem/complaint, end-user's name / contact
info, whether or not someone spoke to tech support
NON-WARRANTY SERVICE (Repair and calibration): We will require a PO# to
cover repair charges before we can issue you an AR#. Many items for
repair are "flat rate" but some we will need to inspect & advise you of
repair costs after inspection of the material. Consult customer service
with the OMEGA model# & serial# for current pricing.
4) CAN OMEGA LOAN ME A UNIT WHILE MINE IS IN FOR REPAIR?
Yes, simply request a loaner from Customer Service at the time you
are issued an AR# (Return Authorization). They will do the best to
get you an identical unit or a reasonable fascimile to keep your
process going!
5) WHOM DO I ASK IF I DON'T KNOW WHOM TO ASK, OR HAVE NO IDEA WHERE I
CAN GO?
Any unattended concern of yours is a concern of OMEGA Customer
Service. If we don't have the answer, we'll help you get one and
connect you with the right person / dept! We are here to serve you.
6) WHERE DO I GET AN INSTRUCTION MANUAL FOR AN OMEGA PRODUCT?
Contact customer service with the model number and serial# of the
unit you have. Try and be as specific as possible by including
all suffix and prefix numbers / and letters. Tech support (Engineering)
can also help you with this request.
7) IF I NEED AN MSDS (Material Safety Data Sheet) FOR A PRODUCT, HOW DO I GET IT?
Contact Customer Service with the product part number and we can mail
or fax it to you.
8) MY SHIPMENT HASN'T ARRIVED YET, BUT I KNOW IT SHIPPED SOME TIME AGO. HOW DO I GET THE SHIPMENT TRACED?
The traffic department resides in Customer Service. You can make
your request by
9) IF I NEED TO PLACE AN ORDER WHOM DO I CONTACT?
Although Customer Service can take your order, most orders should
be placed with OMEGA's Sales Department, unless the order also
involves a return of material.
- INTERNATIONAL CUSTOMERS:
(SALES & CUSTOMER SERVICE)
|
